[ISN] IMPORTANT MESSAGE FROM EGGHEAD.COM CEO (fwd)

From: security curmudgeon (jerichoat_private)
Date: Fri Apr 27 2001 - 07:20:39 PDT

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    ---------- Forwarded message ----------
    From: "Egghead.com Special Update" <specialdealsat_private>
    Resent-From: mea culpa <jerichoat_private>
    To: 
    Resent-To: jerichoat_private
    Date: Sat, 23 Dec 2000 09:43:41 -0800
    Subject: IMPORTANT MESSAGE FROM EGGHEAD.COM CEO
    
    Dear Customer,
    
    Egghead.com has discovered that a hacker has accessed our computer
    systems, potentially including our customer databases. While there
    is no indication that any customer information has been compromised,
    as a precautionary measure, we have taken immediate steps to protect
    you by contacting the credit card companies with whom we work.  They
    are in the process of alerting card issuers and banks so that they
    can take the necessary steps to ensure the security of cardholders
    who may be affected.
    
    We wish to underscore that we have taken these steps as precautions.
    We have no information at this time to suggest that any credit card
    information has been compromised. We are investigating this possibility,
    and we are doing everything we can to proactively protect you. If you
    would like further information, you may wish to contact the issuer of
    your credit card to determine what steps they are taking. We regret any
    inconvenience this may cause you.
    
    We issued a press release on this matter earlier today. It is appended
    below this message.  If you have additional questions, please call our
    customer service team at 1-800-EGGHEAD (344-4323).
    
    Respectfully,
    
    Jeff Sheahan
    President & CEO
    Egghead.com, Inc.
    
    
    
    Press Release:
    
    Contact:
    Joanne Hartzell
    Egghead.com, Inc (650) 470-2713
    John Stodder, Shoreen Maghame
    Edelman Worldwide, (323) 857-9100
    
    
    Egghead.com Investigates Breach of Company Computer Systems
    Company Undertakes Immediate Precautionary Measures
    MENLO PARK, Calif., December 22, 2000 - Egghead.com ®, Inc. (Nasdaq:
    EGGS), released the following statement today:
    “Egghead.com has discovered that a hacker has accessed our computer
    systems, potentially including customer databases.  As a precautionary
    measure, we have taken immediate steps to protect our customers by
    contacting the credit card companies we work with.  They are in the
    process of alerting card issuers and banks so that they can take the
    necessary steps to ensure the security of cardholders who may be affected.
    
    “Simultaneously, we have retained the world’s leading computer security
    experts to conduct a thorough investigation of our security procedures
    and an analysis of this breach.  We are also working with law enforcement
    authorities, who are in the process of conducting a criminal investigation.
    
    “For many months, we have been in the process of strengthening our security
    systems in an effort to combat the increasing, industry-wide problem of
    malicious hacking.  We are committed to providing the highest security
    standards in the industry, a process that has been ongoing and has
    involved a considerable investment on the part of our company.  Those
    principles will continue to guide us going forward.”
    
    About Egghead.com: Egghead.com is a leading Internet direct marketer of
    technology and related products. With an emphasis on Small- to Medium-sized
    Business (SMB) customers, Egghead.com offers a wide range of products from
    computer hardware and software, consumer electronics and office products,
    to sporting goods and vacation packages. Its Clearance, After Work and
    Auction formats offer bargains on excess and closeout goods and services.
    Egghead.com combines broad selection, low prices, and excellent service
    to provide an outstanding online shopping experience for businesses and
    consumers. Egghead.com is located on the Internet at http://www.egghead.com
    
    This press release contains forward-looking statements that involve
    risks and uncertainties, including but not limited to statements relating
    to steps taken to protect our customers.  These forward-looking statements
    are based on information available to the company at the time of this
    release and we assume no obligation to update any such forward-looking
    statements. The statements in this release are not guarantees of future
    performance.  Actual results could differ materially from current expectations
    as a result of numerous factors.  For example, our ability to protect our
    customers from potential misuse of private information is limited, and the
    impact of compromised computed security on our business is unpredictable.
    Other risks and uncertainties associated with the business are detailed in
    our most recent Forms 10-K and 10-Q which are on file with the SEC and
    available through www.sec.gov
    
    Shoreen Maghame
    Edelman Worldwide
    (323) 857-9100 ext. 231
    e-mail: shoreen.maghameat_private
    
    
    Due to our desire to ensure every person who may be affected has been notified,
    you may be receiving this message even if previously expressing a desire not to
    receive email from Egghead.com.  If this is the case, please be assured you will
    not be receiving promotional emails from Egghead.com in the future.
    
    To be removed from our mailing list please go to:
    JERICHOat_private">http://promo2.eggheadlist.com/blist.asp?e=JERICHOat_private
    
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