[ISN] Call centre hackers spark terror probe

From: InfoSec News (isnat_private)
Date: Thu Jul 10 2003 - 23:33:03 PDT

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    http://www.examiner.ie/pport/web/ireland/Full_Story/did-sgGzwu4-6t9Cksg0aewFBADppk.asp
    
    By Sean O'Riordan
    10/07/03
    
    GARDA anti-terrorism officers are investigating a hacking operation at
    an Irish call centre which saw 700 calls made to several Islamic
    countries, including Afghanistan.
    
    They are concerned why anyone would engage in such a complex computer
    hacking operation for the sake of saving several thousand euro.
    
    The calls were made to countries all over the Mideast. Calls were also
    made to Afghanistan, Pakistan, Nepal and Gambia, prompting fears
    terrorists may have been using the operation to send data to
    operatives.
    
    It is unclear how many of the 700 connections were voice calls or data
    transfers. The probe was launched after a US -owned company, Cascade
    Designs, based in Midleton, Co Cork, reported its call centre was
    hacked by outside sources last weekend.
    
    Anti-terrorism gardaí and IT experts are being drafted in from garda
    headquarters in Dublin to help with the investigation. It is also
    understood that military intelligence officers are conducting an
    inquiry.
    
    "We are not making any judgments until all the facts have been
    established and the matter fully investigated," a senior garda
    spokesman said.
    
    An Army spokesman said it was concerned about the destination of the
    calls, especially as worldwide terrorist activity was being generated
    in some of the countries mentioned.
    
    "We have to draw a conclusion if this was an innocent activity then
    why were these people using clandestine means to do it," the spokesman
    said.
    
    Gardaí were alerted after the firm's elephone service-provider,
    WorldCom, noticed a vastly different pattern in the calls emanating
    from its European headquarters in Midleton, Co Cork.
    
    Cascade Designs, which employs 100 people and manufactures outdoor
    pursuits equipment, services customers based in Europe. Hundreds of
    calls to "outside" areas sent alarm bells ringing.
    
    Cascade Designs general manager Joe McSweeney confirmed since last
    weekend's incident they had installed new security systems to prevent
    a reoccurrence. The call centre operation was closed when internet
    hackers broke into the system.
    
    "There was definitely more than one call being carried out at a time.  
    Lots of the calls were made simultaneously," Mr McSweeney said.
    
    "I would strongly advise all companies to check the security of their
    telephone systems in addition to their computer networks," he added.
    
     
    
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