[ISN] RIM Scheduled Maintenance Outage - 11 & 12 October

Forwarded from: audit <audit (at) dataoutages.com>

http://blog.dataoutages.com/

RIM Scheduled Maintenance Outage - 11

High-S2 Severity Maintenance (New) for BlackBerry Relay service for 
subscribers of *The Americas Network (MULT)

Maintenance Summary: BlackBerry Infrastructure v3.4 — deployment of 
Service Pack 1

Impact: BlackBerry subscribers may experience delays in receiving 
messages and may receive an "x" when sending messages during the 
maintenance. Subscribers may also be unable to register their device, 
roam in another location, or use other services such as Internet 
browsing.

BlackBerry Internet Service subscribers may be unable to use the 
BlackBerry Internet Service web site or perform activities such as 
creating new accounts, accessing their Internet mailbox, integrating 
third-party email accounts, or viewing email attachments during the 
maintenance.

Devices may not receive new service books during the maintenance.
BlackBerry Connect and BlackBerry-enabled devices that require a new
PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the
BlackBerry Infrastructure during the maintenance.

Wireless service providers and device resellers may experience delays
in using BlackBerry administration web sites or performing activities
such as creating subscriber accounts or provisioning services for
subscribers during the maintenance.

Ticket Number: BBCHG35324
"    Change Window Start Date and Time: 11 October 2008 02:00:00
"    (EDT) Change Window End Date and Time: 11 October 2008 06:00:00
"    (EDT) Estimated Duration of Service Impact: 0 hour(s) and 5 minute(s)
"    % of Subscribers Affected: 100.00 (estimated)
Purpose: Vendor Software Upgrade

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours

--------------------------------------------------------------------------------------------
RIM Scheduled Maintenance Outage - 12

**Editorial Note: This one looks like something more substantial for a 
software upgrade. Note the estimated 4 hour estimated service impact.

BBCHG34475 Critical-S1 Severity Maintenance (New) for BlackBerry All 
Provisioning service for subscribers of *The Americas Network (MULT) 
This message is to inform you of scheduled network maintenance. 
Maintenance Summary: BlackBerry Provisioning System — software update

Impact: BlackBerry subscribers may be unable to register their device or 
receive new service books during the maintenance. BlackBerry Connect and 
BlackBerry-enabled devices that require a new PIN may be unable to 
receive the PIN.

BlackBerry Internet Service subscribers may be unable to use the 
BlackBerry Internet Service web site or perform activities such as 
creating new accounts, accessing their Internet mailbox, integrating 
third-party email accounts, or viewing email attachments during the 
maintenance.

Wireless service providers and device resellers may be unable to use 
BlackBerry administration web sites or perform activities such as 
creating subscriber accounts or provisioning services for subscribers 
during the maintenance.
Ticket Number: BBCHG34475

"    Change Window Start Date and Time: 12 October 2008 02:00:00 (EDT)
"    Change Window End Date and Time: 12 October 2008 06:00:00 (EDT)
"    Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
"    % of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Upgrade


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