http://www.bankinfosecurity.com/articles.php?art_id=1164 By Linda McGlasson Managing Editor Bank Info Security January 19, 2009 Phishing, malware and the Nigerian 404 scam. These are among the top 2009 agenda items for the M&I Corporation in Wisconsin - not just to fight the threats, but to make customers more aware of them. Customer awareness is a huge priority for Wisconsin's largest bank, says Scott Coghill, CISM, Vice President, Information Security Department at the Milwaukee-based financial services corporation, which has $63.5 billion in assets and operates in seven states. M&I has a dedicated web page for its customers with an outline of the most important security messages and updates. It also offers key tips in ID theft fraud protection, a section describing how M&I is protecting its customers, tips on how to recognize online and email fraud, information on free ID theft assistance protection, ID theft resources and an ID theft prevention checklist, as well as a video on ID theft. This online information is supplemented by customer brochures at bank branches. "We periodically send out flyers in their monthly statements, and we provide the same information to our call center, branch personnel, community bankers and other areas of customer contact whenever we post an alert regarding a new phishing or malware scam that could be of interest to people," Coghill says. "With the way the economy is today, the bad guys will try to look for opportunities to take unfair advantage of situations," Coghill says, requiring strong awareness programs for employees and customers alike. The awareness program in place is a strong, he adds. "Our goal is to keep that information current and relevant." [...] _______________________________________________ Best Selling Security Books & More! http://www.shopinfosecnews.org/Received on Wed Jan 21 2009 - 23:09:33 PST
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