http://news.cnet.com/8301-1009_3-20003247-83.html By Lance Whitney Security CNet News April 23, 2010 It's been a rough week for McAfee, but an even rougher one for many of its customers. Acknowledging the chaos it caused by pushing out a buggy antivirus update on Wednesday, McAfee apologized to its customers in the form of a late-night blog on Thursday. Barry McPherson, executive vice president of support and customer service, issued the apology on behalf of McAfee, saying the company was sorry for the headaches it caused for so many customers. At 6 a.m. PDT Wednesday, the company released a faulty update to its antivirus software that hosed computers running Windows XP with Service Pack 3. The update, a DAT file, misidentified a key Windows file called svchost.exe as a virus, causing PCs to crash or keep rebooting. The problem affected customers worldwide, including chipmaker Intel, Rhode Island hospitals, Kentucky police, University of Michigan's medical school, and an Australian supermarket chain In response, McAfee staffers have been working around the clock to help customers get their systems back online, McPherson said. The company believes most impacted PCs are back up. [...] _______________________________________________ Best Selling Security Books and More! Shop InfoSec News http://www.shopinfosecnews.org/Received on Sun Apr 25 2010 - 22:42:19 PDT
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