http://www.uncg.edu/ure/news/stories/2010/aug/breaches080910.htm By University Relations Contacts: Michelle Hines, (336) 334-3207 Lanita Withers Goins, (336) 334-3890 Posted 8-9-10 GREENSBORO, N.C. -- Computer security breaches at two UNCG clinics allowed unauthorized access to information about more than 2,500 individuals. The university has mailed letters to the last known addresses of those whose personal information was exposed and posted notices on the clinics’ websites. The two computers infected with malware via the Internet were in the university’s Speech and Hearing Center and Psychology Clinic. Although the problems were discovered days apart in June, they are believed to be unrelated. Employees of the clinics and Information Technology Services have been working since then to determine what records were vulnerable and who might be affected. It is not known how long the breaches lasted before detection. Although it was determined that the malware would have allowed access to data on the computers, it is unknown whether any information was actually taken from the computers. “It is our responsibility to secure the information of individuals who come to us for health services, and that is a responsibility we take very seriously” said David H. Perrin, provost and executive vice chancellor. “We apologize to everyone whose records were vulnerable and ask them to closely monitor their credit for unauthorized activity. We fixed the security breaches as soon as they were detected, and we have taken steps to minimize the potential for future breaches.” If you believe that your personal health information may have been exposed by the breach at the Speech and Hearing Center and you have questions or concerns, please call the center’s toll-free number, (877) 550-6012, between 8 a.m. and 5 p.m. Monday-Thursday or between 8 a.m. and 4:30 p.m. Friday. For more information about the breach at the Psychology Clinic, call the clinic’s toll-free number, (887) 550-6008, between 9 a.m. and 4 p.m. weekdays, beginning Wednesday, Aug. 11. Both the Speech and Hearing Center and the Psychology Clinic have taken steps to better protect personal health information and to prevent future breaches. They have: * investigated to determine the extent of the breaches, * strengthened technology safeguards and administrative policies to prevent future intrusions, and * isolated computers containing personal health information from likely sources of malware, such as untrusted Internet sites. The bulk of the impacted records are in the Speech and Hearing Center, where a breach was found June 10 and corrected the same day. The compromised computer was used for billing and contained records for about 2,300 people who have received services from the Center since 1997. Vulnerable data included names, addresses, social security numbers, dates of birth, telephone numbers, insurance companies, insurance ID numbers, group numbers, diagnosis codes, procedure codes and charges. The problem at the Psychology Clinic, involving malware on a computer used to document incoming phone calls, was detected and fixed June 7. The vulnerable computer contained a spreadsheet with names, dates of birth, telephone numbers, cities of residence, whether or not callers had insurance and dates of contact from about 240 callers between Sept. 20, 2006, and Sept. 22, 2009. In some cases, the spreadsheet also contained reference to the caller or caller’s family member as “client,” symptoms reported by the caller, reference to an inquiry about testing or evaluation, and reference to “therapist/treatment/provider and/or services.” No social security numbers appeared on the spreadsheet. The Psychology Clinic computer also held 18 phone intake/client data forms from March 2009 through June 2010. The forms included names, ages, dates of birth, telephone numbers, addresses, insurance providers (if any), social security numbers and dates of contact. In some cases, one or more of the following types of information also appeared on the form: therapist, case number, status of previous treatment, service requested and description of the problem. The university encourages individuals whose information was exposed to review account statements and monitor credit reports for suspicious activity. People may also choose to put a fraud alert on their personal credit files. A fraud alert asks creditors to take extra precautions to verify the consumer’s identity before opening new accounts or changing existing accounts. A fraud alert may be created by contacting any of the three major credit bureaus: * Equifax, (800) 685-1111, www.equifax.com * Experian, (800) 397-3742, www.experian.com * Trans Union, (800) 888-4213, www.transunion.com For more information, visit the identity theft website of the Federal Trade Commission at http://wvisit ww.ftc.gov/idtheft or contact the North Carolina Attorney General’s Office by mail at 9001 Mail Service Center, Raleigh, N.C. 27699-9001; by phone at (919) 716-6400; or by fax at (919) 716-6750. In addition to notifying individuals as required by the Health Insurance Portability and Accountability Act (HIPAA), UNCG has notified the U.S. Department of Health and Human Services and the Consumer Protection Division of the North Carolina Attorney General’s office. -- Visit InfoSec News! http://www.infosecnews.org/Received on Tue Aug 10 2010 - 23:00:22 PDT
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