I received similar treatment from them about a year and a half ago regarding an issue that completely bypassed any filtering that *should have been* taking place, just like yours. I could get no update from them on the status of the patch. The patch was released the next day after posting the issue to this list. There was barely any mention of the huge flaw in the filter mechanism within the release notes of the patch, and it was buried within all the other fixes. If I wasn't looking for it, I would have skipped right over it. Given it's severity, I was expecting a rather speedy response and notification as a registered customer that my current version was ineffective without the patch! I had to pester the tech I contacted about the flaw to get any info, and what I received was only that it would be fixed in the next cumulative patch. SurfControl took about a month to release the patch from the time I notified them. No notification (as far as I know) ever went out to the customers. I do believe that a notice went to this list regarding the fix, but that was all. --Mike
This archive was generated by hypermail 2b30 : Mon Jun 25 2001 - 15:58:40 PDT