--- From: Bruce R Koball <bkoballat_private> Date: Tue, 10 Jun 2003 11:58:13 -0700 (PDT) To: Dave Farber <daveat_private> Cc: ip <ipat_private> Subject: a favor from IP: AOL not accepting mail... Dave, I'd like to ask a favor from the estimable IP list, if you think it's appropriate. For the past several days, AOL seems to be effectively blocking all email from my home system, well.com. Mail is not really being blocked completely or bounced - it just isn't being accepted (there is no response whatsoever from the AOL servers). This backup is starting to become a serious problem on our servers and our sysadmin has had zero success in trying to contact anyone at AOL who knows anything about this. I'm sure many IP'ers are familiar with the WELL, a seminal virtual community currently owned by Salon. It's a commercial operation, run professionally, and is home to thousands of users. And yes, our mail server has a reverse-DNS PTR record, as AOL appears to require now. We also know we're not alone, having received reports from other sysops of similar problems. So, the favor I ask is that if any IP'er is in a position to help, either to point us to the right person (or perhaps they _are_ the right person) in AOL, please send me mail. Thanks! -brk- Bruce R. Koball B. R. Koball, Inc. (direct) 510 845-1350 bkoballat_private 2210 Sixth St (office) 510 548-2450 bkoballat_private Berkeley, CA 94710 (fax) 510 845-3946 "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." --Benjamin Franklin, 1759 --- From: Carmel Hazard <carmelhazat_private> Date: Tue, 10 Jun 2003 18:29:14 -0400 To: daveat_private Subject: AOL not accepting mail... (fwd/re) Hi all -- Amy Hale asked that I try to help resolve your email problem since I have a history with the AOL mail team. I wanted to let you know that I forwarded your descriptions to the people in the mail operations group. You should also contact them directly to ensure that your issue gets resolved. Hopefully this approach will eliminate the middleman and enable you to get an expedient resolution. Please let me know if you have difficulty in reaching an equitable agreement. Contact postmasterat_private or call 703-265-6942 and explain the problem. You may also find helpful information on the web at: http://postmaster.info.aol.com/. Regards, Carmel Hazard Associate Director AOL University Relations 703-265-1951 ------------------------------------------------------------------------- POLITECH -- Declan McCullagh's politics and technology mailing list You may redistribute this message freely if you include this notice. ------------------------------------------------------------------------- To subscribe to Politech: http://www.politechbot.com/info/subscribe.html This message is archived at http://www.politechbot.com/ Declan McCullagh's photographs are at http://www.mccullagh.org/ Like Politech? Make a donation here: http://www.politechbot.com/donate/ -------------------------------------------------------------------------
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