Dear Politech subscribers, If you've been wondering why the list has been basically silent since the weekend of August 7, there's a good reason: Apple Computer. I switched from a 17" Sony Vaio to a Powerbook 15" G4 laptop in February, and love it. Even though an OS X machine is tricky to use with CNET's Windows environment, the struggle has been worth it. (I've had a Mac off and on since a 512K "Fat Mac" in 1985 or so, and a NeXT in the early 1990s, but have been buying PCs for the last 7 years.) Then my Powerbook died three weeks ago. I dropped it off at the Apple store in Clarendon, Va. on August 8. Apple has had it since then -- 19 days and counting -- with no end in sight. Today's not-very-helpful report is that the Powerbook needs a new logic board, which is "on a ship somewhere," according to Apple. They have no idea when it'll arrive. Given that the Pacific Ocean is a large place that takes some time to cross, I'm hardly hopeful. Having a computer out of service for three weeks is unacceptable. Sony typically provided me with 5-7 day turnaround time. (And yes, I did buy AppleCare, though the Powerbook would still be under warranty without it.) Making the lack of a laptop especially acute is that I've been on the road constantly: in Aspen for the last 8 days and leaving Monday for over a week in Palo Alto and San Francisco and then South Africa (I'm happy to meet up with Politech folks during either trip). If Apple wants to be taken seriously in the business world, then it has to get serious about technical support. I'm sure I'm not the only one who's having these problems. -Declan _______________________________________________ Politech mailing list Archived at http://www.politechbot.com/ Moderated by Declan McCullagh (http://www.mccullagh.org/)
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