Response from Cisco follows...Pass it along! sda. ----- Original Message ----- From: "Pete Davis" <psdat_private> To: <seanat_private> Sent: Wednesday, April 24, 2002 4:07 PM Subject: FW: (Case #4944266) > Sean, > > We attempted to tell people to ignore the messages in the past, but rather > than ignoring them, they would accidentally say NO to one of them and cause > the client to break on their machine, thus opening up support cases - in > addition, they would receive annoying warnings every time various network > binding activity happened on their machine. After receiving complaints for a > year about this, we finally decided to do something until MS would sign our > driver. The solution to problem is that v3.6 (release in August) will > include signed drivers and this will be removed. > > Best Regards, > -pete > > > ----- Original Message ----- From: "Kayne Ian (Softlab)" <Ian.Kayneat_private> To: <seanat_private> Sent: Thursday, April 18, 2002 12:24 AM Subject: FW: Fwd: Fw: Cisco VPN client > Sean, > I think they kind of missed the point. Oh well, hopefully someone at > Cisco who can read an email from the bottom up will look into it. > > Regards, > > Ian Kayne > Technical Specialist - IT Solutions > Softlab Ltd - A BMW Company > > > > -----Original Message----- > > From: tacat_private [mailto:tacat_private] > > Sent: 17 April 2002 21:54 > > To: Ian.Kayneat_private > > Subject: Re: Fwd: Fw: Cisco VPN client > > > > > > Dear Cisco Customer, > > > > Thank you for your email to tacat_private Unfortunately we did not > > receive enough information to process your technical support request. > > > > If you have access to the internet, we recommend that you > > open your case > > using our online Case Open Tool located at > > http://www.cisco.com/TAC . > > The Case Open Tool prompts you for all of the information that is > > required to open a case. The tool's questions, fields, and drop-down > > menu options quickly give Cisco engineers the information > > they need to > > assist you. It typically takes less than two minutes to open > > a case online, and cases opened online are routed to Cisco > > engineers faster > > than cases opened by email or by telephone. > > > > For information regarding Cisco.com registration, please > > see http://www.cisco.com/register/ > > > > > > If you choose to continue to request support on this issue by email, > > please make sure that your original email remains attached below by > > using the reply function on your email to respond. Please complete > > and validate all of the required fields highlighted with * on the > > following form. We are unable to open a case without this > > information. > > > > REQUIRED INFORMATION > > * CONTACT NAME: Carrie Cordeiro > > * CONTACT PHONE NUMBER: > > * CONTACT EMAIL ADDRESS: ccordeirat_private > > * CONTRACT #: > > * SERIAL #: > > * PRODUCT TYPE (Model Number): > > * SOFTWARE VERSION: > > * COMPANY NAME: > > * EQUIPMENT LOCATION (Address): > > * BRIEF PROBLEM DESCRIPTION: > > > > ADDITIONAL INFORMATION (if applicable) > > ALTERNATE CONTACT NAME: > > ALTERNATE CONTACT PHONE: > > PICA I.D.: > > ON SITE PHONE: > > PAGER #: > > MOBILE #: > > BUSINESS IMPACT (Low/Medium/High): > > > > > > Once you submit this form and receive a reply with a case number you > > may email attachments containing configurations, show versions, show > > controllers, etc. to attachat_private Use your case number as the > > subject of your email. Please do not send attachments to > > tacat_private > > > > Best Regards, > > > > -- > > Ryan Cruz > > Customer Response Center > > Technical Assistance Center > > Cisco Systems > > > > > > > > > > Web Help Team & TAC, > > > > > > I think this message was misrouted to the cco-feedback > > alias by some email > > > routing software. Can you determine who the proper group > > is who should be > > > receiving and responding to this feedback? > > > > > > -carrie > > > > > > >Date: Wed, 17 Apr 2002 12:06:56 -0700 (PDT) > > > >X-Authentication-Warning: asteroid.cisco.com: eparser set > > sender to > > > >tacat_private using -f > > > >From: seanat_private > > > >To: cco-feedbackat_private > > > >Reply-to: seanat_private > > > >Subject: Fw: Cisco VPN client > > > > > > > >Thought this was of interest to you guys. I saw this > > myself in the > > > >instructions, and thought it was really bad. Maybe you > > should just instruct > > > >people to ignore the error message and just choose "YES" > > to go through the > > > >driver signing screen? > > > > > > > >Other than that, I have had GREAT luck with your Cisco shim. > > > > > > > > > > > >sean. > > > > > > > >----- Original Message ----- > > > >From: "Kayne Ian (Softlab)" <Ian.Kayneat_private> > > > >To: "Vuln-Dev" <VULN-DEVat_private> > > > >Sent: Wednesday, April 17, 2002 6:35 AM > > > >Subject: Cisco VPN client > > > > > > > > > > > > > Hey all, > > > > > When installing the Cisco Systems VPN Client on Windows > > XP, it warns > > > > > you that XP driver signing will cause some "error > > messages" to pop up > > > >during > > > > > the installation. To prevent this, instead of telling > > you just to OK them, > > > > > it actually tells you to go and disable XP driver > > signing completely. It > > > > > makes no mention of re-enabling it afterwards. Anyone > > else find that a bit > > > > > of stupid advice? > > > > > > > > > > Just FYI, in case your users are doing this themselves. > > > > > > > > > > Ian Kayne > > > > > Technical Specialist - IT Solutions > > > > > Softlab Ltd - A BMW Company > > > > > > > > > > > > > > > ** Softlab customer, Provident Financial Management > > Services (PFMS) > > > > > has been short-listed in the category of Best Customer > > Contact Centre > > > > > Led Project at the CRM Industry Awards, which are being > > held on 18th > > > > > April.** > > > > > > > > > > ** Softlab presented with the exclusive EMEA Partner > > award for their > > > > > continued success in the implementation of Genesys' > > > > > most complex and demanding solutions in Europe. ** > > > > > > > > > > For further information please see the Softlab website > www.softlab.co.uk > > > > > > > > ******************************************************************** > > > > This email and any files transmitted with it are confidential and > > > > intended solely for the use of the individual or entity to whom > > > > they are addressed. > > > > > > > > If you are not the intended recipient or the person responsible for > > > > delivering to the intended recipient, be advised that you have > received > > > > this email in error and that any use of the information contained > within > > > > this email or attachments is strictly prohibited. > > > > > > > > Internet communications are not secure and Softlab does not accept > > > > any legal responsibility for the content of this message. Any opinions > > > > expressed in the email are those of the individual and not necessarily > > > > those of the Company. > > > > > > > > If you have received this email in error, or if you are concerned with > > > > the content of this email please notify the IT helpdesk by telephone > > > > on +44 (0)121 788 5480. > > > > > > > > ******************************************************************** > > > > > > > > > > > > ** Softlab customer, Provident Financial Management Services (PFMS) > has been short-listed in the category of Best Customer Contact Centre > Led Project at the CRM Industry Awards, which are being held on 18th > April.** > > ** Softlab presented with the exclusive EMEA Partner award for their > continued success in the implementation of Genesys' > most complex and demanding solutions in Europe. ** > > For further information please see the Softlab website www.softlab.co.uk > > ******************************************************************** > This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom > they are addressed. > > If you are not the intended recipient or the person responsible for > delivering to the intended recipient, be advised that you have received > this email in error and that any use of the information contained within > this email or attachments is strictly prohibited. > > Internet communications are not secure and Softlab does not accept > any legal responsibility for the content of this message. Any opinions > expressed in the email are those of the individual and not necessarily > those of the Company. > > If you have received this email in error, or if you are concerned with > the content of this email please notify the IT helpdesk by telephone > on +44 (0)121 788 5480. > > ******************************************************************** > >
This archive was generated by hypermail 2b30 : Wed Apr 24 2002 - 19:14:44 PDT