[ISN] Hacker who disrupted DCFS hotline, other phone systems arrested

From: InfoSec News (isnat_private)
Date: Tue Aug 26 2003 - 05:58:27 PDT

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    http://www.signonsandiego.com/news/computing/20030825-1722-cnshacker.html
    
    By Matt Krasnowski
    COPLEY NEWS SERVICE
    August 25, 2003
    
    LOS ANGELES - A former computer technician for a Manhattan Beach
    technology company has been arrested on charges that he hacked into
    and disrupted a Los Angeles County child abuse hot line, authorities
    said Monday.
    
    Walter Wiggs, 44, of Douglasville, Ga., is a former employee of
    Technology For Business Corp., and allegedly used a computer in his
    home to illegally access at least 13 computer systems that used the
    company's automated telephone system services, court papers state.
    
    FBI agents arrested him at his home west of Atlanta on Friday and he
    remains in federal custody. The charges were filed in U.S. District
    Court in Los Angeles earlier this month.
    
    Wiggs was laid off from the company in June and according to court
    papers was in a dispute over the amount of severance pay he was due.
    
    According to an FBI affidavit, on July 1 Wiggs began remotely
    accessing computer systems, including the system that helps operate
    the Los Angeles County Department of Children and Family Service's
    Child Protection Hotline. Wiggs allegedly deleted critical files and
    disabled the hot line's call-routing system.
    
    Callers use the hot line to report cases of child abuse or neglect
    that require immediate response. The charging papers state that
    callers were either unable to speak with an agency official or the
    calls were significantly delayed.
    
    A DCFS official said it was unclear how many calls were affected by
    the alleged attack. The problem came to the attention of DCFS when a
    supervisor noted on July 2 that a high percentage of callers were
    hanging up after connecting with the hot line.
    
    The disruption lasted through July 4, court papers state.
    
    The charging papers state that Technology For Business also received
    complaints that the automated telephone menu systems for the City of
    San Diego, the San Diego Union-Tribune and Georgia-based clothing
    company were disabled, but the court papers do not go into details.  
    Wiggs allegedly accessed those computer systems on July 1.
    
    Officials with the San Diego city manager's office and the
    Union-Tribune said they were not aware of any reports that their
    telephone systems' computers were illegally accessed.
    
    Attempts to contact officials at Technology for Business were
    unsuccessful.
    
    The papers say that Wiggs also accessed computers for answering
    systems for Orange County District Attorney's Office, the City of
    Modesto and troubled energy company Enron.
    
    Court papers state that on July 2, Wiggs called his former supervisor
    in Georgia and left an obscenity-laced voice mail about his severance
    pay. He concludes by saying "we'll see you ... in court."
    
    Wiggs made an initial appearance in federal court in Atlanta on
    Friday. Assistant U.S. Attorney Arif Alikhan said he was not certain
    when Wiggs would be transferred to California.
    
    
    
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