Jamie, I'd normally not answer this on the list, but I need to say the we have a single support call on file coming in on the evening of September, 17th and answered on Spetember 18th around noon by Andre Lorbach. This support call was from Raj Grewal. I would consider it to be fair practice if you could check with your collague before stating that we do not support out products. I'll send you a copy via private mail. We have many customers and are especially proud of offering responsive support. Please note that I will not post another message on this issue to the mailing list, no matter what your response is. I am just saying this if somebody wonders why I don't reply to your response. I will, however, happily reply via private mail. If you'd like to address me directly, please email to rgerhardsat_private You do also have our full address and contact information, at least you had it when you placed your purchase order ;-) Once again, the phone is +49-2235-985004 (as can also be seen on our web site and is printed on the invoice that came with the delivery mail). I am sorry for any problems you experience. We are eager to solve them. Rainer > -----Original Message----- > From: jamie rishaw [mailto:jamieat_private] > Sent: Friday, September 28, 2001 8:14 PM > To: Rainer Gerhards > Subject: Re: [logs] Windows based Monitoring Tool > > > Here's step 1: Answer your support calls. > > We have several e-mails into you guys about EventReporter.. we > bought a bunch of licenses and they're not working.. no messages at > all.. and nobody's replying to support email. > > Wanna give me a name/number/? I'd appreciate it. > > regards > > jamie rishaw > playboy > > On Fri, Sep 28, 2001 at 06:16:09PM +0200, Rainer Gerhards wrote: > > Hi list, > > > > I am with Adiscon, a vendor of Windows based monitoring > solutions. I > > would like to gather some feedback on a new product we are > currently > > developing. I definitely do not want to advertise something here, I > > somebody is upset with my message please accept my apologies. > > > > The reason I am writing is: we are currently implementing a > monitoring > > solution which includes syslog as well as NT event > monitoring. There > > is more to come and I would like to gather real-world > feedback on what > > is needed. This is also one of my primary reasons for reading this > > list. The product is not yet for analysis but enables data to be > > entered into central systems. > > > > We have today officially announced a preview release and I would be > > very greatful if some of you dealing with mixed Unix/NT > environments > > could have a look at the product itself or the manual. I > can promise > > we will take every comment very seriously. > > > > BTW: we do not yet support the syslog RFC, but this is on the todo > > list (including reliable syslog). > > > > If you'd like to have a look, please turn to > www.monitorware.com/en/ > > <www.monitorware.com/en/> . There > is a link off this page > both to the > > manual as well as the download set. > > > > Once again, my apologies if you consider this mai intrusive. > > > > Best regards, > > Rainer Gerhards > > Adiscon > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: loganalysis-unsubscribeat_private > > For additional commands, e-mail: loganalysis-helpat_private > > -- > jamie rishaw <jamieat_private> > sr. wan/unix engineer/ninja // playboy enterprises inc. > [opinions stated are mine, and are not necessarily those of the bunny] > > "UNIX was not designed to stop people from doing stupid things, > because that would also stop them from doing clever things." -- Doug > Gwyn > --------------------------------------------------------------------- To unsubscribe, e-mail: loganalysis-unsubscribeat_private For additional commands, e-mail: loganalysis-helpat_private
This archive was generated by hypermail 2b30 : Sat Sep 29 2001 - 14:05:37 PDT