RE: [logs] Windows based Monitoring Tool

From: Rainer Gerhards (rgerhardsat_private)
Date: Sat Sep 29 2001 - 05:37:43 PDT

  • Next message: Rainer Gerhards: "RE: [logs] Windows based Monitoring Tool"

    I'd normally not answer this on the list, but I need to say the we have a
    single support call on file coming in on the evening of September, 17th and
    answered on Spetember 18th around noon by Andre Lorbach. This support call
    was from Raj Grewal. I would consider it to be fair practice if you could
    check with your collague before stating that we do not support out products.
    I'll send you a copy via private mail.
    We have many customers and are especially proud of offering responsive
    support. Please note that I will not post another message on this issue to
    the mailing list, no matter what your response is. I am just saying this if
    somebody wonders why I don't reply to your response. I will, however,
    happily reply via private mail. If you'd like to address me directly, please
    email to rgerhardsat_private You do also have our full address and
    contact information, at least you had it when you placed your purchase order
    ;-) Once again, the phone is +49-2235-985004 (as can also be seen on our web
    site and is printed on the invoice that came with the delivery mail).
    I am sorry for any problems you experience. We are eager to solve them.
    > -----Original Message-----
    > From: jamie rishaw [mailto:jamieat_private]
    > Sent: Friday, September 28, 2001 8:14 PM
    > To: Rainer Gerhards
    > Subject: Re: [logs] Windows based Monitoring Tool
    > Here's step 1: Answer your support calls.
    >   We have several e-mails into you guys about EventReporter.. we 
    > bought a bunch of licenses and they're not working.. no messages at 
    > all.. and nobody's replying to support email.
    >   Wanna give me a name/number/?  I'd appreciate it.
    > regards
    > jamie rishaw
    > playboy
    > On Fri, Sep 28, 2001 at 06:16:09PM +0200, Rainer Gerhards wrote:
    > > Hi list,
    > > 
    > > I am with Adiscon, a vendor of Windows based monitoring
    > solutions. I
    > > would like to gather some feedback on a new product we are
    > currently
    > > developing. I definitely do not want to advertise something here, I 
    > > somebody is upset with my message please accept my apologies.
    > > 
    > > The reason I am writing is: we are currently implementing a
    > monitoring
    > > solution which includes syslog as well as NT event
    > monitoring. There
    > > is more to come and I would like to gather real-world
    > feedback on what
    > > is needed. This is also one of my primary reasons for reading this 
    > > list. The product is not yet for analysis but enables data to be 
    > > entered into central systems.
    > > 
    > > We have today officially announced a preview release and I would be 
    > > very greatful if some of you dealing with mixed Unix/NT
    > environments
    > > could have a look at the product itself or the manual. I
    > can promise
    > > we will take every comment very seriously.
    > > 
    > > BTW: we do not yet support the syslog RFC, but this is on the todo 
    > > list (including reliable syslog).
    > > 
    > > If you'd like to have a look, please turn to
    > > <> . There
    > is a link off this page
    > both to the
    > > manual as well as the download set.
    > > 
    > > Once again, my apologies if you consider this mai intrusive.
    > > 
    > > Best regards,
    > > Rainer Gerhards
    > > Adiscon
    > > 
    > ---------------------------------------------------------------------
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    > --
    > jamie rishaw <jamieat_private>
    > sr. wan/unix engineer/ninja // playboy enterprises inc.
    > [opinions stated are mine, and are not necessarily those of the bunny]
    > "UNIX was not designed to stop people from doing stupid things, 
    > because  that would also stop them from doing clever things." -- Doug 
    > Gwyn
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