FC: TRUSTe on spam and industry adopting best practices

From: Declan McCullagh (declanat_private)
Date: Mon Jan 27 2003 - 23:25:06 PST

  • Next message: Declan McCullagh: "FC: Jamie Love on TRUSTe, spam, and industry best practices"

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    Date: Thu, 23 Jan 2003 22:23:27 -0800
    Subject: Spammer in Chief
    From: Fran Maier <fmaierat_private>
    To: declanat_private
    
    Declan,
    
    Enjoyed your article about the email practices of Senator Lieberman in 
    "Hail to the Spammer in Chief."
    
    In addition to pointing out the insufficiency of a purely legislative 
    solution, it also points out some of the other issues facing the 
    industry.  What was particularly difficult for me to understand is the 
    assertion that if email has an unsubscribe, then its not spam.  Please!
    
    This example underscores the need for industry to adopt email best 
    practices.  These will include widely-accepted definitions of legitimate 
    email, and will provide consumers with  an easy way to unsubscribe and easy 
    access to choices regarding the use of their personal 
    information;  and  third party oversight.  Independent oversight is 
    critical to increasing corporate compliance and consumer trust, providing 
    businesses with an additional set of eyes focused solely on their privacy 
    practices and helping consumers when they believe their personal 
    information is misused.
    
    TRUSTe encourages companies to look into approaches such our Trusted Sender 
    program, which bring together technology, best practices and third party 
    oversight.  While no solution is perfect, it is time for all interested
    parties (from ISPs to direct mailers) to engage themselves in solving the 
    spam problem.
    
    Regards,
    Fran Maier
    Executive Director, TRUSTe
    
    
    
    
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