Well on all the positive notes out there I figured what the heck.. I've been in the telecommunications business since 1994, but have been working on the Internet since 1990, and before that communicating via BBSs. My problem with finding a job now, is lack of certifications. Lack of money to get the certs. I'm a bright young relatively speaking individual who has been working security issues for one of my pervious employers for close to five years. The issues were basic, UCE tracking and TOS abuse issues, but I've become quiet well at greping log files and determining trends. Nothing like getting 1000 reports of the same UCE to try and filter even after the offender had been dealt with. My question is someone with my experiences could do well in the security field, but I'd be starting off at the ground. Unfortunately there doesn't seem to be a lot of ground level positions open in this field. It's either senior or Architect level positions only. I don't feel I'm at that level, and feel I'd be short changing a manager if I tried to apply for those jobs. Could anyone give some advice to someone who is looking to get into this field who has some experience in it all ready but nothing stellar? Here's most of my resume in case anyone is interested. I left out the contact info, email me if your interested I guess. I didn't want to post the whole shinding and all my contact info. Needless to say if your interested email me and I'll fire off my contact info. Frank G Scott runestarat_private Network Operations Center Engineer / Technical Support Engineer Proven Operational and Technical Expertise in the field of Computing Technically-sophisticated and operational savvy internet professional with a long term career reflecting strong leadership qualifications coupled with a "hands on" approach to learning in-depth systems. Maintaining a focus on customer quality care while being very aware of the bottom line. Superior record of delivering world class customer support and network managing simultaneously in a large-scale international environment. Team based style of work ethic with excellent interpersonal/communication skills. Network Monitoring / Escalation Procedures / Team Leadership / Scheduling / Call Center Operations / One on One Training / Vendor Escalations / Quality Customer Care Professional Experience Network Management Center Engineer, Navipath, 800 Federal St, Andover, Ma Feb-2001-March 2001 Recruited to work the Overnight weekend shift at this world class dialup access provider. Worked closely with the team lead on the shift in on going training, reactive and proactive monitoring of their international network. The job included the following duties: * WAN monitoring * Ascend TNT troubleshooting * SS7 VoIP troubleshooting * Escalations to Vendors * Enabling/disabling DS0,DS1,DS3s * Extensive work via electronic mail ZipLink Internet Inc., 900 Chelmsford St, Lowell, Ma June 1995-Nov 2000 Network Operations Center Engineer June 1998-Nov 2000 Recruited from within the company to work exclusively with the Network Operation Center. Started within the department from it's inception. Watched and participated in the growth of the division from day one. Duties and responsibilities grew from a strict monitoring/escalation procedure to actually working the issue fully in the department. The job had the following duties: * WAN monitoring * Ascend TNT monitoring * Alcatel ASX 1600 monitoring * Bay networks BCN5300 monitoring * Abuse email tracking and resolutions * Shift scheduling * Configuring network monitor devices * Use of console devices via modem * Creating trouble tickets, follow up * Escalations to internal employees * Enabling/disabling DS0,DS1,DS3s * Escalations to vendors Senior Technical Support Specialist, ZipLink Internet June 1995 - June 1998 Promoted from the from the ranks of the Technical Support Specialists to become a senior member of this group. Worked closely with departmental management, making sure the second shift ran efficiently. The goal of the department was to answer all calls within 2 minutes of hold time. Worked with the PBX system making sure all the incoming call queues were answered. Call coached representatives on shift, making sure they were operating efficiently. Presented several weekly and monthly call performance reports to the Manager of the Call Center. The job had the following duties: * Troubleshooting dialup issues * Technical lead for team * Answered within 24 hours emails coming into support, billing, info, sales, email boxes * Created several reports based on call statistics and email statistics * Tracked Spam Email complaints * Shift break / lunch scheduling * Tracked tickets that needed escalation * Worked with billing system * Creating trouble tickets, follow up * Escalations to internal employees Technology Used while with ZipLink Internet Inc.: * Free BSD * Linux * Solaris * Ascend TNT Command Line Interface * Alcatel ASX Command Line Interface * BCN5300 Command line linterface * Xyplex remote modems * Microsoft Windows 95-Windows 98 * Windows NT 4.0 * What's up Gold * NOCOL * MRTG * Microsoft Office 97 * Coolworld Billing solution * Aspect PBX Command interface * Various email, news, web browsers
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