Hello, You may have recently seen my posting for a VP of Product Development on this list. We also have a need to fill a Senior Technical Account Manager position. As you may have noticed from my last posting, Entercept Security Technologies is the leader in host prevention software. The company won Network Magazine's Product of the Year Award last year and this year and recently was selected as eWeek's Analyst's Choice award as their pick for the best way to protect Web servers at large organizations from defacement or other kinds of attacks. Come be a part of an organization that is making huge strides in this industry. Information about applying for the position is at the bottom of this page. The job description and qualifications for the Senior Technical Account Manager are below: Job Responsibilities -Responsible for tier 2/3 technical guidance of Entercept customers and software support in an enterprise environment - Manage product support issues for assigned accounts - Cover first shift (6:00AM), and be available via pager for after hours support for critical cases as needed. -Participate in the creation of new processes and policies to improve efficiency -Participate in the creation and maintenance of documentation as it pertains to escalated issues, Knowledge Base articles - - Replicate customer issues in a lab environment Skills Required -Demonstrable information security experience, particularly in the area of intrusion detection, firewalls, and system vulnerabilities -An adaptable, multi-tasking self-starter who thrives on troubleshooting, isolating and duplicating problems and developing workarounds -Able to understand complex network and server environments -Highly organized with excellent account management, written and verbal communication skills. Capable of prioritizing support issues. Preferred -Kernel developer or support applications relating to OS kernels: ability to read and interpret Windows and Unix memory dump files -MS/SQL 2000 DBA Experience Required - Minimum three (3) years of experience in technical support account management with enterprise level software for F1000 customers in a high volume environment. - 3-5 years UNIX (Solaris, HP/UX, AIX, or Linux) system administration experience in an Enterprise, corporate or service provider production environment. - 2-3 years Windows NT/2000 system administration experience in an Enterprise, corporate, or service provider production environment Proven experience providing first rate customer service. Preferred - 4-5 years tier 1 or 2 technical support experience with enterprise level software for F1000 customers in a high volume environment - Applicable experience should include some combination of systems administration or engineering, network operations, customer support, technical support, network engineering, and programming. Education Required * -BS/BA in a technical field or equivalent experience. Preferred -At least one (1) of the following certifications: * Microsoft MCSE Windows 2000 * UNIX System Administrators Certification for Solaris, AIX, HPUX, or similar Enterprise UNIX platform If you meet the requirements listed below, please e-mail the recruiter for this position at cjohnstonat_private Principals only. No agencies. Please no phone calls. Thanks, Marcus Marcus Hernandez Human Resources Manager Entercept Security Technologies 1740 Technology Drive, Sixth Floor San Jose, CA 95110
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