Greg Jorgensen wrote: > On Tuesday, September 24, 2002, at 10:20 PM, Shaun Savage wrote: > >> I have seen some of the MS support people, and they are worthless. >> One person spent two hours trying to hook up a 8 port hub. The docs >> stated port 8 was the crossover connection but if you looked at the >> hub, port 1 was. > > We've all seen incompetence, but extrapolating from a few individuals > to conclude that Microsoft-trained techs "are worthless" doesn't help > the discussion. You will find incompetence on all platforms and in all > environments. On the one hand, I agree that anecdotal evidence doesn't help make the case for one vendor's support being better than anothers. In fact, I've never heard of a vendor that you could not easily dredge up horror stories about. On the other hand, I think there is something more here. The point&click nature of Windows administration makes it much easier for an incompenent person (no real understanding of what they are doing) to *appear* competent. In contrast, UNIX (Linux, whatever) demands that the admin know what they are doing to a fair degree before they can get anywhere. UNIX is user friendly. It's just selective about who its friends are. Crispin -- Crispin Cowan, Ph.D. Chief Scientist, WireX http://wirex.com/~crispin/ Security Hardened Linux Distribution: http://immunix.org Available for purchase: http://wirex.com/Products/Immunix/purchase.html
This archive was generated by hypermail 2b30 : Tue Sep 24 2002 - 15:41:11 PDT