('binary' encoding is not supported, stored as-is) Director of Professional Services General Responsibilities: · Lead security product company’s professional services efforts as well as training and education. · Develop and launch a new professional consulting service initiative within 90 days of joining the company. · Define staffing requirements and conduct necessary staffing tasks including: hiring, firing, mentoring, etc. · Act as primary liason between services and VP of Marketing, services and sales (including VP of sales), services and SE’s. Skills Required: · 7+ years of professional services background, leading for a minimum of 3. · Experience with all 3 aspects of the job: training/education, customer support, consulting services. · Strong written and verbal communications skills. · 2-3 years in the security industry preferably intrusion detection, firewalls, or vulnerability assessment. · Proven program management skills running programs from concept to completion. · Experience developing service offerings for product oriented companies, preferably software. Soft Skills Required: · Leadership · Interpersonal communication (including writing skills) · Good manager/mentor · Comfortable interfacing with all levels of management · Team player · Good understanding of sales cycles, sales people, sales processes, sales mentality · Good understanding of customers and their service needs. · Avid champion for the customer… customer advocate. -------------------- Rob Needham -------------------- NHRG, Inc 11612 FM 2244 Austin, TX 78738 (512) 328-4448 (office) (888) 373-4810 (toll free) (512) 328-1696 (fax) robat_private
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