Bernie Cosell wrote: > On 7 May 2002, at 13:49, Blue Boar wrote: >>... My >>ISP gave me some sort of email address when I signed up for DSL, and I have >>never once bothered to see if there is mail in there. ... > > And this is the *ISP's* problem? Geez. As if setting up your POP client > to poll one more mailbox is a real burden [as opposed to the ISP having > to handle tens of thousands, if not hundreds of thousands or more, of > random customer mailing addresses, so as to spare you the burden]. Yup. If the ISP ever intended to use that to contact me, they would have had to tell me. > > I can't speak for other ISPs, but I can tell you that the ISP I consult > for assigns customers a mailbox when they get an account with us, and ALL > 'company' info is sent to that mailbox --- support notices, outage > announcements, availability of softwre upgrades, virus and spam reports, > etc, etc (they can have several mailboxes, but there is *always* a > primary mailbox associated with every account, both individual and > commercial). I can't *imagine* a customer being so arrogant as to argue > that they can't be bothered to monitor the mailbox and so we should > change our support scripts and support procedures to accommodate them... > what a hassle ... And do you ever let them know you will be doing so? Does it say that they must check the mailbox in the AUP? > [and what should we do when a customer gives us > "notreallymeat_private" and the mail bounces because they changed > addresses and didn't tell us? Now we have to deal with THAT bother.] Same as whatever you do if they don't check the box you gave them. > Life's too short and ISP's have too much else to do. Oh, I guess that would be nothing, then. So, the ISP never attempts to make positive contact with the user, then? Never cuts them off if they don't respond? Never picks up the phone to call their billing number? BB
This archive was generated by hypermail 2b30 : Tue May 07 2002 - 15:39:48 PDT